Medifinance Ltd - Terms & Conditions
This document sets out how we will deal with you in the provision of services for Credit Broking. Medifinance Ltd is authorised and regulated by the Financial Conduct Authority (FCA).
We will at all times act in your best interests. We will source loans from the market that are suitable to your personal requirements. When the preferred option has been agreed, we will provide you with information about the loan and the provider of this to ensure you understand your responsibilities and commitments before proceeding.
Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to Mr R Cox, Medifinance Ltd, Wesley House, Bull Hill, Leatherhead KT22 7AH or by telephoning us on 03331 500 287 where we will try to resolve your concern at the earliest time possible.
We will not charge you any fee for this service as we receive payment directly from the lender and we will share this information with you upon request.
When we provide services to you we will need to gather information about your personal circumstances. The information you provide to us will be subject to the Data Protection Act 2018 (the “Act”). By signing your agreement document, you consent to us or any company associated with us processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.
“Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, lenders or statutory, governmental or regulatory bodies for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data.
We may also contact you or pass your details to other companies associated with us to contact you (including by telephone) with details of any other similar products, promotions, or for related marketing purposes in which we think you may be interested.
The information provided may also contain sensitive personal data for the purposes of the Act, being information as to your physical or mental health or condition; the committing or alleged committing of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings; your political opinions; religious or similar beliefs; sexual life; or your membership of a Trade Union.
If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on 03331 500 287 in writing at Data Protection Officer, Medifinance, Wesley House, Bull Hill, Leatherhead, Surrey KT22 7AH.
You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.
Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.
A privacy notice has been issued separately from our terms of business. Being open and transparent and providing accessible information to you about how we will use your personal data is a key element of the EU General Data Protection Regulation (GDPR). A privacy notice has been issued separately from our terms of business. Being open and transparent and providing accessible information to you about how we will use your personal data is a key element of the EU General Data Protection Regulation (GDPR).
The privacy notice details:
The lawful bases for processing data, who we are, how we use the information about you, marketing consent, what info is collected, why the personal data is required, our data retention periods and individuals’ rights to personal data. More detailed information can be obtained on request. You must be confident you understand how your data will be processed.